F.A.Q.s

Shipping Information

How do we sent items to you?

Items will be sent to your closest PostNet store. There are over 350 PostNet stores in South Africa. When placing your order please stipulate at which PostNet store you would like to collect. Find your closest PostNet store on: http://www.postnet.co.za/stores

We are situated in Cape Town and you may view and purchase items directly from us in Cape Town (by appointment only since we do not operate a physical shop any longer).

How much will it cost to send My Package?

The shipping charges with PostNet are R 99 per order to any of the 350 PostNet stores in South Africa. An order may consist of several items but the shipping cost will still only be R 99.

How can I track my order?

Once your item has been shipped we will email you the PostNet tracking information. You may track your order on:  http://www.postnet.co.za/tracker

What about insurance?

All shipments will be insured at full value, there is no additional cost for insurance for you.

How Long Will It Take To Get My Package?

After we have received your order and payment your items will be packed and sent without delay. PostNet usually takes app 3 working days for your items to be ready for collection at the stipulated PostNet store. We will send you an email with your PostNet tracking number.

Do You Ship Internationally?

For all international shipments please contact us before purchasing to establish options and cost as well as all matters relating to customs and documentation.

Payment Information

What Payment Methods Are Accepted?

At present only EFT or direct deposits into our account are accepted. Please only pay after you have received a pro-forma invoice with our banking details and payment instructions. Please keep in mind that  additional PostNet charges of R 99 for each order will be billed.

What about VAT?

YUC Wear (Pty) Ltd. is a VAT registered company (VAT reg no: 48502 65457); all prices in our online shop include VAT.

The invoices you will receive will stipulate the VAT included.

What about Laybuys?

Laybuys are available at no extra charge. If you would like to purchase items on laybuy please send us an email to: yuc.capetown@gmail.com stipulating which item you would like to purchase (all items have a unique SKU code which you will find on each item description).

We will email you a pro-forma invoice with our banking details; after each of  your payments we will email you a receipt confirming you payment and the balance outstanding.

For items:

  • up to R 2’000 a first payment of 40% needs to be paid after receiving our pro-forma invoice and the remaining balance in three instalments of at least 20%  every 30 days thereafter
  • above R 2’000 a first payment of 25% needs to be paid after receiving our pro-forma invoice and the remaining balance in five instalments of at least 15% every 30 days thereafter

The pro-forma invoice will contain the exact amounts and times when you will have to make those payments.

After the item has been paid in full the item will be sent to you.

If you have to cancel the lay buy we will refund your payments less the following charges:

  • an administration fee of R 150
  • interest of 10% on all oustanding payments for the lay buy
  • bank charges which may have incurred for your cash deposits into our bank account

Orders and Returns

Returns policy

Find our detailed and complete returns policy at: F.A.Q.S – ‘Returns Policy’

Will the item fit?

Unfortunately sizes of brands differ considerably. In order to make sure that the item fits your size we offer to measure items and communicate the exact measurements to you. Please first place your order but do not pay. Send us an email and request us to provide you with exact measurements of the item(s) you have chosen. We will email you the measurements together with instructions how to measure your size. If the item fits you please pay our pro-forma invoice.

Please note: we cannot accept any liability whether an item fits you.

I would like more information on a specific item!

Satisfaction with your purchase is paramount to us! With hundreds of different items in our shop it is impossible to describe every item in great detail. We are happy to provide additional pictures and specifications on request. Please send us an email to: yuc.capetown@gmail.com and stipulate exactly what you would like to know, which detail you would like us to capture for you before you place your order.

Who should I contact you if I have any queries?

We prefer that all queries are directed to us via email to: yuc.capetown@gmail.com

As an exception you may also phone us weekdays from 9am to 4pm on: 065 352 6243. 

How Can I Cancel Or Change My Order?

If you need to change or cancel your order please sent us an email to: yuc.capetown@gmail.com. Once your order has been shipped with PostNet it will be handled as a ‘return’.

Please find more detailed information on ‘returns’ in your ‘Terms and Conditions’ and ‘Returns Policy’ section.

How Can I Return a Product?

Returned items will  be accepted if they are returned in the same condition as they have been sent to you.

Please send us an email to: yuc.capetown@gmail.com before returning the item(s) to inform us.

Returns can only be accepted within 21 days (counting from the date of shipment to you) and should be sent to: PostNet Sea Point, 7 Penarth Road, Three Anchor Bay 8005. Please note that you need to insure the returned item(s) adequatey and pay for the return shipment.